Privacy Policy

1. Introduction.
At Orion Security Limited we take your privacy seriously. This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

By providing personal data to us you are accepting and consenting to how we collect and use the personal data that we collect as set out in this privacy policy.

This policy is effective from 25/05/2018.

In this policy:

  1. “we”, “us” and “our” refers to Orion Security Limited, for more information about us, see Section 3.
  2. “your contact details” refer to your name, address, telephone numbers and email addresses.

2. Amendments.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

3. Our details.
We are Orion Security Limited, Registered Office: 23 Bowling Green, Menheniot, Liskeard, Cornwall, PL14 3RX.

We are registered in England and Wales under registration number 3220241.

Orion Security Limited is registered as a Data Controller, our Registration Number is ZA278480

You can contact us:

  1. by post, to the postal address given above; or
  2. by telephone, on 01579 342421; or
  3. by email, using the email address published on our website.

4. How we use your personal data.
In this Section 4 we have set out:

  1. the legal bases of the processing which is;
    1. our legitimate interests, namely the proper administration of our business.
    2. the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  2. the general categories of personal data that we may process;
  3. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; and
  4. the purposes for which we may process personal data

If you visit our website we may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services.
Please note: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We may process your account data (“account data”). The account data may include your name, your employer, your job title or role and your contact details. The source of the account data is you or your employer. The account data may be processed for the purposes of providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

We may process your personal data that is provided in the course of the use of our services (“service data”). The service data may include your name, your employer, your job title or role and your contact details. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers and keeping records of those communications.

We may process information relating to transactions, including purchases of goods and services that you enter into with us (“transaction data”). The transaction data may include your name, your employer, your job title or role, your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

We may process information obtained from products or services we provide. Products or services we provide may as part of their normal operation generate event data and/or images that may contain personal data. This data may be processed for the purposes of installing and servicing products, record-keeping, and fulfilling customer instructions.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

In addition to the specific purposes for which we may process your personal data set out in this Section 4, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

5. Providing your personal data to others.
We may disclose your personal data;

  1. to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  2. which may include your name, your employer, your job title or role and your contact details to third parties who provide services and functions on our behalf insofar as reasonably necessary for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Any such third party will act on our instructions for the purposes required. We will notify you in advance of the details of any such third party.
  3. which may include your name, your employer, your job title or role and your contact details to any of the emergency services insofar as reasonably necessary for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Any such third party will act as a separate data controller with its own privacy policy, which will govern that third party’s use of your personal data that we supply to it. We will notify you in advance of the details of the third party.

Where the products and services we supply are related to a Security System we may disclose your personal data to the system administrators where the system is managed by a third party (i.e. not by you or us). Where a third party system administrator has access to the personal data they are responsible for telling you how they will use it.

Financial transactions relating to our website and services may be handled by our payment services providers, PayPal and PayPal Here. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Paypal has its own Privacy and Cookie Policies and Terms & Conditions details of which are available on its website www.paypal.com/uk.

Your personal data may be disclosed or transferred to a third party merging with or acquiring Orion Security Limited or all or part its assets or contracts in which event we will notify you in advance.

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. Where we store your personal data.
We will store your data on secure servers, PC’s and portable devices within the European Economic Area.

In order to provide our products and services we or our suppliers may need to transfer your personal data outside of the European Union.

7. Security.
We take reasonable security measures to keep your data safely and securely.

Sending information over the internet or by email is generally not completely secure, and we cannot guarantee the security of your data while it’s in transit. Any data, including personal and confidential data, you send or request is at your own risk.

8. Retaining and deleting personal data.
This Section 8 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

9. Your rights.
In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  1. (a) the right to access;
  2. (b) the right to rectification;
  3. (c) the right to erasure;
  4. (d) the right to restrict processing;
  5. (e) the right to object to processing;
  6. (f) the right to data portability;
  7. (g) the right to complain to a supervisory authority; and
  8. (h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by written request sent to us at our registered office.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
    and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so by contacting the Information Commissioners Office (ICO). Contact details are available on the ICO’s website at https://ico.org.uk/.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. If consent is withdrawn some or all of the services and functions may be unavailable to you after consent is withdrawn.

You may exercise any of your rights in relation to your personal data by written notice sent to us at our registered office in addition to any other methods specified in this Section.

10. Cookie Policy.
In Sections 10 to 13 we have set out our website cookie policy:

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11. Cookies that we use.
We use cookies for the following purposes:

  1. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: cookie_notice_accepted . This cookie expires after 1 hour.

12. Cookies used by our service providers.
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use PayPal to process online payments. This service uses cookies for PayPal Buttons. You can view the privacy policy of this service provider at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full. The relevant cookies are: PYPF.

13. Managing cookies.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  5. https://support.apple.com/kb/PH21411 (Safari); and
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you may not be able to use all the features on our website.